Support & Maintenance
Many companies flood their teams with salespeople. They prioritize filling their own coffers over supporting their new and existing customers. EDC Technology takes the opposite route. Our customers select us because of our comprehensive, proven technologies and our decades of experience. They stick with us because of our serious investment in customer support.
Our Advantage: Focus on Support
Our salespeople don't work on commission, and at EDC Technology, we've much more heavily invested in customer support and ongoing product maintenance than sales. That's because we know our technology is always improving and clients need answers and solutions in a timely manner.
For each product we sell, we build in time for training and clearly set expectations with our customer support and maintenance team. You'll know what you're getting, when and what happens if you need support that's above and beyond your traditional contract. The goal is for no suprises and quality answers and fixes when you need them.
- EDC's primary product lines include CampusAnyware, Portfolio Intelligence, the IVM Suite and KeyIT.
- We've heavily invested in support and product maintenance. That's why our clients are longtime customers.
- We regularly roll out product updates before clients ask for them. We scope out customizations on request.
- Our customer support team uses an innovative, comprehensive, Web-based client services system.
- Our support is staffed during regular business hours, but we also respond to emergencies during off hours.
Support the way it's supposed to be
We're a tech- and support-centric company. Clients buy our products because they solve many pains. They stay with us because our support team gets the job done.
Suitable for any business
If your organization is in business for the long haul, we're in the business of being your trusted and always-there support team for large or small companies.
Our Clients
